Facility Rental Satisfaction Survey

Thank you for using a Waterford School District facility. Waterford School district is continually evaluating our service to you, the customer. Please take a few minutes to provide us with feedback to help us improve our facilities.

General Information:

1.	Name of Renter/Organization:

2.	Location of Rental

3.	Venue/Field Used

When booking your needs with our facilities:

1 = Strongly Agree, 2 = Agree, 3 = Disagree, 4 = Strongly Disagree, N/A = Not Applicable

N/A

4.	It was convenient to reach a customer service representative

5.	Information on the facility was up to date, accurate and easily assessed

6.	Your calls were returned promptly and questions answered thoroughly

7.	You received requested information in a timely fashion

8.	The contract and booking details were clear and easy to read

9.	Paying for the event was convenient and hassle free

10.	Turn around time from your request to confirmation was satisfactory

Additional comments:

11.	Provide comments or questions (below)

While your group was at our facility:

1 = Strongly Agree, 2 = Agree, 3 = Disagree, 4 = Strongly Disagree, N/A - Not Applicable

N/A

12.	You found the facility to be in good shape

13.	The booked facility was clean and well maintained

14.	Your experience with the facility usage staff was satisfactory

15.	Your experience with the building staff was satisfactory

16.	Your special requests were fulfilled to your satisfaction

Additional comments (a):

17.	Provide comments or questions (below)

Outdoor Facilities:

1 - Strongly Agree, 2 = Agree, 3 = disagree, 4 = Strongly Disagree, N/A - Not Applicable

N/A

18.	Field conditions were well maintained

19.	The amenities at the facility were clean, open, convenient to access and clearly identified

20.	Parking was accessible to players, parents and spectators

21.	There was sufficient spectator seating

22.	The lighting for the facility was sufficient

23.	The facility was free of obstructions and litter

Additional Comments (b):

24.	Provide comments or questions (below)

After your booking(s) ended:

1 = Strongly Agree, 2 = Agree, 3 = Disagree, 4 = Strongly Disagree, N/A = Not Applicable

N/A

25.	Your "post booking" calls were answered promptly and effectively

26.	You feel you received value for the fee paid

27.	You would recommend the venue/sports field to others for their activities

28.	The venue/sports field was easy to locate and was able to accommodate your needs

Additional Comments (c):

29.	Provide additional comments or questions (below)

30.	What would you like to see improved at the venue/sports field that was booked:

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